28% increase in repeat shoppers
Low repeat customer engagement and limited personalization across marketing campaigns.
From challenge to measurable impact
How Echo transformed engagement for Nesto Hypermarkets.
Challenge
What needed to change
Low repeat customer engagement and limited personalization across marketing campaigns.
Solution
How Echo helped
Echo automated personalized WhatsApp campaigns, customer reminders, and targeted engagement journeys.
Results
What was achieved
- 28% increase in repeat shoppers
- Faster and smarter campaign execution
- Improved customer engagement and personalization
Data driven outcomes
Real results from the Echo platform implementation at Nesto Hypermarkets.
Repeat Shoppers Before vs After Echo
28% increase in repeat shoppers in just 3 months
Before
22%
After
28%
Uplift
+28%
22%
Before Echo
28%
After Echo (3 Months)
Engagement Growth Over 3 Months
Stronger customer engagement across the journey
Peak
42K
Start
18K
Change
+133%
Month 1
Month 2
Month 3
Month 4
Customer Engagement Funnel
From reach to repeat purchases
Step 1
1.2M
Step 2
320K
Step 3
120K
Step 4
28%
Campaign Reach
Stage 1
1.2M
26%
Engagement Rate
Engaged Users
Stage 2
320K
37%
Purchase Conversion
Purchases
Stage 3
120K
28%
Repeat Rate
Repeat Shoppers
Stage 4
28%
1.2M
Campaign Reach
Engagement Rate
26%
320K
Engaged Users
Purchase Conversion
37%
120K
Purchases
Repeat Rate
28%
28%
Repeat Shoppers
