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Legal

Privacy Policy

Last updated: June 13, 2026

The Echo ("Echo", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our products, or engage with our services.

Also see our Terms of Service.

1. Information we collect

We may collect information that you provide directly to us, information collected automatically when you use our services, and information received from third parties where permitted by law.

  • Contact details such as name, email address, phone number, and company name
  • Account and profile information for platform users
  • Communications you send to us, including support requests and demo inquiries
  • Usage data, device information, log files, and analytics data
  • Cookies and similar technologies used to improve site performance and experience

2. How we use your information

We use the information we collect for legitimate business purposes, including:

  • Providing, operating, and improving our loyalty, omnichannel, and AI platforms
  • Responding to inquiries, scheduling demos, and delivering customer support
  • Personalizing user experience and analyzing product usage
  • Sending service related communications and, where permitted, marketing updates
  • Maintaining security, preventing fraud, and complying with legal obligations

3. How we share information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and delivering our services, subject to appropriate confidentiality and data protection obligations.

We may also disclose information when required by law, to protect our rights, or in connection with a merger, acquisition, or business transfer.

4. Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by applicable law.

5. Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing activities. To exercise these rights, contact us using the details below.

7. International transfers

Echo is headquartered in the United Arab Emirates and may process information in the UAE and other countries where we or our service providers operate. We take steps to ensure appropriate safeguards are in place where required.

8. Children's privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective when posted on this page.

10. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@theecho.global or through our contact page.

Questions? Contact our team